The purpose of this conflict resolution process is to ensure that conflicts among students, staff, or between students and staff are resolved in a fair, consistent, and efficient manner. The process is designed to promote open communication, understanding, and resolution, while fostering a positive learning environment.

 

This process applies to all students, teachers, administrative staff, and support staff at Maple Leaf Academy regarding both academic and non-academic decisions.

The student has the right to continue in classes throughout the appeals process unless directed otherwise by the Academy’s administration.

 

Process Steps

1. Identify the Conflict

   • The first step is to recognize and acknowledge the conflict. It could be a disagreement, misunderstanding, or other issue causing tension or discomfort among individuals or groups within the school.

2. Attempt Informal Resolution

   • We encourage the parties involved to discuss the issue openly and attempt to resolve it among themselves. This can be done through a private conversation in a neutral setting. The goal is to clarify any misunderstandings and reach a mutually acceptable solution.

   • If needed, a teacher or member of our program support team, may act as a mediator to facilitate the conversation.

3. Seek Mediation

   • If informal resolution is not successful, the affected party may file a formal complaint with management and administration. The complaint should be in writing using the form button below.

4. Investigation

   • Management and Administration will initiate an investigation into the formal complaint.

   • This process may involve interviewing the parties involved, and gathering relevant information.

5. Resolution and Follow-up

   • Based on the investigation, management and administration will propose a resolution to the conflict. This could include disciplinary action, policy changes, or other corrective measures.

   • The resolution will be communicated to all parties involved, and efforts will be made to ensure that it is implemented effectively.

6. Appeals

   • If any party is unsatisfied with the outcome of the resolution, they may appeal to Languages Canada at www.languagescanada.ca. Select “Contact Us” and complete the e-mail form, or telephone 1-604-574-1532.

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Confidentiality and Privacy

• Throughout the conflict resolution process, the confidentiality and privacy of all parties will be respected.

• Information about the conflict will only be shared with those who need to know for resolution purposes.